Privacy Policy

Last Updated: [Insert Date]

Welcome to Loopback ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback platform, including our website, applications, APIs, and related services (collectively, the "Service").

1. Information We Collect

We collect information to provide and improve our Service.

1.1 Information You Provide

• Email address (used to create feedback links)
• Phone number (if provided for WhatsApp summaries)
• Feedback content submitted by respondents

1.2 Automatically Collected Information

• IP address
• Device type and browser
• Operating system
• Usage logs and interaction events
• Cookies and similar tracking technologies

1.3 Information From Third Parties

If you sign in via Google Sign-In or integrate with WhatsApp, we may receive:

• Basic profile details from Google
• Email address
• Authentication tokens
• Messaging metadata for WhatsApp interactions

2. How We Use Information

We use collected information to:

• Create and manage feedback links
• Send AI-generated summaries via WhatsApp or email
• Provide and improve the Service
• Notify users of updates
• Enable messaging and communication features
• Monitor abuse, fraud, and security risks

3. Google User Data

We only access Google data that you authorize through Sign-In. Data is used solely to provide the functionality of Loopback and is never sold or shared with third parties for advertising.

4. Sharing of Information

We may share information:

• With service providers (hosting, analytics, messaging, storage)
• For legal reasons if required
• In connection with business transfers, mergers, or acquisitions

5. Data Retention

We retain data only as long as necessary to operate the Service or meet legal obligations. Users may request deletion at any time via support@skysillco.com.

6. Data Security

We implement industry-standard safeguards, including encryption, access controls, and secure cloud infrastructure.

7. Your Privacy Rights

Users can request access, correction, or deletion of their data. Requests can be sent to support@skysillco.com.

8. Cookies & Tracking

We use cookies to maintain sessions, store preferences, and analyze usage. Disabling cookies may affect functionality.

9. Children’s Privacy

The Service is not directed to children under 13.

10. International Data Transfers

Data may be processed outside Nigeria with lawful safeguards.

11. Changes to This Policy

Updates will be posted with a revised date.

12. Contact Us

Skysill Company
Email: support@skysillco.com
Address: [Insert Address]